Find an answer and prepare diagnostics

Use this help centre#

1. Enter an action or symptom in search: IP redirect, email password, DKIM, reinstall or backup.
2. Select a category to narrow results. Search also covers article content, steps and tables.
3. Use an article’s contents to jump to a procedure, then related guides to continue.
4. The portal Documentation button opens this help centre in a new tab. Your console stays open.

Prepare a support request#

1. Note the affected service and order reference.
2. Describe the action, expected result, actual result and time with your time zone.
3. Copy the error message and, for email, the delivery return code. Hide confidential information in screenshots.
4. State whether the problem affects one device, one network or all attempts.

Information to keep private#

Never share your password, private SSH key, DynHost token or API key. Documentation does not need any of these secrets.

Examples using example.com, 203.0.113.10 or 2001:db8::10 must be replaced with your service values. They are not hosting destinations.

Guide updates#

Each article shows its update date and availability conditions. New features must be documented in the same release that enables them.

A command available at a provider is not necessarily available in Newtata. Read the limits in the details and guide before preparing an operation.