Understand prices and order statuses
Prices excluding VAT, options, trial limits and operation tracking without duplicate orders.
Guide to the current versionGuide contents
Before you begin
- A signed-in customer account with a service assigned to it.
Which price applies#
Your customer price is the amount shown in the order or option summary when you confirm. Displayed amounts include reseller pricing; a provider offer is not necessarily the Newtata price.
Prices marked excluding VAT do not include any applicable taxes. Check the billing period: monthly for email plans, yearly or the displayed period for domains, and the stated unit for Cloud services.
Currently available workflows#
| Service | Current situation |
|---|---|
| Test VPS | One real VPS for the authorised account, with a provider limit of €10 excl. VAT/month including IPv4. |
| Test domain | Live order under the authorised trial, with a €20 provider limit. |
| Test activation for the authorised account; no automatic payments. | |
| Dedicated server | Catalogue and management of assigned servers; the details page shows supported interventions. |
| Bank payment | Not yet connected for general commercial opening. |
Read tracking information#
Order received means the request was recorded. Preparation and registration indicate processing. Only delivery or activation confirmation means the service is ready.
An ongoing operation may continue after you close the browser. If a response is interrupted, refresh the existing order before submitting again.
Charges and stopping a service#
Powering off a VPS does not delete it or stop provider billing. Related resources may have separate charges.
For domains, read renewal pricing as well as first-period pricing. Do not treat a pending renewal request as a completed renewal.
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