Track your service orders
Understand approval, quotes, delivery and cancellation of undelivered requests.
Storage and dedicated configurationsGuide contents
Before you begin
- A customer account with an already submitted order request.
Open tracking#
- In Console, open Service orders, or use My service orders in the storage catalogue.
- Find the service name, reference, location, request date and indicative price.
- Use Refresh to reload tracking. Newtata’s message explains next steps or delivery.
Understand statuses#
| Status | Meaning |
|---|---|
| Awaiting review | Request recorded; availability and terms require confirmation. |
| Under review | Checks and proposal preparation in progress. |
| Order confirmed | Processing agreement confirmed; delivery is still pending. |
| Service delivered | Commissioning verified and delivery confirmation recorded. |
| Cancelled | Request closed without further processing in this workflow. |
Cancel a request#
An already approved or delivered order requires discussion with Newtata about termination conditions. Request cancellation does not delete technical resources or trigger a refund.
- On an Awaiting review or Under review order, choose Cancel this request.
- Enter a reason of at least 5 characters and confirm cancellation of the undelivered request.
- Check Cancelled status and the reason in tracking.
Payment and access#
Summary pricing is indicative until the final quote. This workflow takes no bank payment. Newtata confirms terms before commissioning.
Delivered access appears after actual delivery confirmation. Addresses shown in this tracking use Newtata domains. Do not enter passwords or private keys in order details.
Lost confirmation or repeated request#
Replaying the same summary or confirmation returns the existing order. Check tracking before creating a new summary. If pricing changed or expired, prepare a new proposal before confirming.
Ready to get started?
View my service orders ↗