Pay and renew with PayPal

Renewal availability#

PayPal subscriptions are connected for eligible VPS and email plans. Each customer must separately accept amount and frequency on PayPal. An initial purchase alone never creates recurring payments.

Pay for a first order#

1. Choose an available offer and configure your service. VPS availability is checked before recording and again before payment.
2. Check the final amount. The currently configured additional tax rate is 0%.
3. Confirm payment on PayPal. Creation starts only after verifying receipt, amount, currency and recipient.
4. Find your service in the customer area. The authorised test account keeps its exemption and cannot create automatic subscriptions.

Enable automatic renewal#

The first scheduled payment starts at the end of the paid period: no immediate second payment is requested to enable renewal. Enable it at least ten minutes before expiry; an already expired service requires support to regularise it.

The subscription price is retained. A plan, tax or price change requires new agreement; the portal does not silently change the authorised amount.

1. Wait for VPS or email delivery, then open Customer area → Subscriptions and renewals. The link is also available after confirmed payment and in the email workspace.
2. Review the amount of each payment and the end of the already paid period.
3. Tick authorisation for the amount and frequency, then click Confirm renewal on PayPal.
4. Confirm the subscription on PayPal and return to the portal. Use Check with PayPal if status still awaits agreement.

Understand periods and confirmations#

VPS: initial payment covers 30 days from delivery; each scheduled payment adds 30 days. This may produce different calendar dates each month.

Email: the initial period is one month from activation; subsequent payments are monthly. Month ends adjust to the last existing day.

PayPal Active status indicates a payment agreement, not collected funds. Only a completed transaction rechecked by the server for the correct amount extends the paid period.

Renewal retains the existing service: it does not reinstall the VPS or recreate mailboxes. The portal shows paid-through date, PayPal’s next payment date and renewal history.

PayPal notifications trigger verification; periodic reconciliation also recovers missed notifications. A duplicate does not extend service twice.

Stop payments#

The already paid period is retained. Stopping does not refund previous payments or delete VPS or messages. Payments executed before confirmation still require reconciliation.

You can also cancel agreement in your PayPal account; the portal will update status. Permanent VPS deletion first requires stopping its subscription.

After cancellation or suspension, resuming currently requires support verification; the portal does not create a second agreement on top of the first.

1. Open Subscriptions and renewals.
2. Select Stop future payments on the relevant service.
3. Read the summary and confirm. Wait for Renewal stopped, corresponding to PayPal confirmation.

Payment failure, refund or expired period#

If PayPal rejects a scheduled payment, check your payment method there. An unpaid period is not added to service. The plan suspends payments after the configured failure threshold; it does not automatically charge accumulated arrears.

Alerts appear in Subscriptions: failed payment, expired period, suspension or an operation to verify. Refunds or reversals cause coverage reconciliation and the case is flagged for review.

This module does not automatically cut off or destroy services at expiry. Support handles non-payment and service termination. Refunds and resuming suspended subscriptions are not automated.

If initial payment is received but delivery fails, contact support with the reference and do not pay twice. Renewal is not offered before delivery.

Unavailable VPS offer#

An offer may be sold out in one or all offered regions. This does not mean PayPal rejected payment.

The configuration screen shows actually available regions. If none are available, open the Cloud catalogue and choose another configuration. Pre-payment checks prevent charging for an already unavailable offer.

Availability can change between ordering and provider creation. Delivery tracking then needs review; a different machine configuration or price is not ordered automatically.

Scope and limits#

Automatic renewal covers VPS and email already paid through the Newtata workflow. Domains remain payable for their first year when ordered; their PayPal renewal is not included.

Dedicated servers, quoted storage, plan changes and additional options use their specific workflows. The email catalogue remains limited by actual physical capacity.

Never give support your PayPal password or login code.